Privacy Policy – App

To read the Swedish version of the privacy policy, click here.

Birds Relations AB (559263-0973) respects your privacy and complies with Swedish data protection laws, including the GDPR. This privacy policy explains how we process personal data when you use our smartphone application “Birds: Relationsverktyg” (the “App”). Please read this policy before using the App.

We may update this policy, for example if new features are added or changed in the App. When changes are made, the “Last Updated” date at the bottom of this document will be revised. We encourage you to review this policy regularly.

Personal information collected about you

We only collect the information necessary to provide the App. When you use the App, the following types of data may be processed:

Account Information

When you create an account in the App you provide typical login details such as email.

Profile and Exercises

You may choose to provide additional information in the App, such as personality-related or relationship-related data. Some of the information you choose to provide may constitute sensitive personal data under GDPR (for example, data relating to emotional well-being, relationships, or personal experiences).

To use the App, you are required to provide your explicit consent to the processing of such sensitive personal data. This consent is requested when you create an account or begin using the App and can be withdrawn at any time.

For certain features (for example, uploading photos), you may choose to grant the App access to your camera or photo library.

Feedback & support

If you choose to give us feedback or request support in the app your responses are collected.

Technical data

When you use the App, technical information is collected, such as:
– your interactions with the App (e.g., time spent, clicks, exercises used)
– device information from your mobile device (e.g., IP address, device ID and type, operating system, language, and approximate location such as city)
– mobile network and connection details

How your data is used

Your data is used to provide, develop, and improve the App and to ensure a secure and relevant user experience. For example, we use your data to:

– create and manage your account
– provide app features and exercises
– offer support and respond to inquiries
– send important notifications (e.g., password reset requests)
– develop and improve the App based on user interactions and feedback
– generate aggregated and anonymized statistics

Legal basis for processing

We process personal data based on the following legal grounds:

Contract / Provision of the App

To create your account, manage your user profile, and provide app features.

Legitimate interests

To improve the App, provide support, and communicate important information.

Explicit Consent (sensitive personal data)

Processing of any sensitive personal data that you choose to enter in the App is carried out only with your explicit consent, in accordance with Article 9 of the GDPR.

You are not required to provide any specific information in the App. However, because the App’s core functionality is based on user-entered information, providing consent to the processing of such data is necessary in order to use the App.

You may withdraw your consent at any time. If you do so, we will no longer be able to provide the App, and your personal data will be deleted in accordance with applicable law.

Storage

App data is stored within the EU/EEA.

Storage period

Personal data is only retained for as long as it is needed for the purposes described in this policy. If you do not use the App for 12 months, your account will be automatically deleted. You may also request deletion at any time.

If your account is linked to a partner, only one of you needs to remain active within the last year for both accounts to be considered active.

How we protect your data

We take active measures to protect your data from unauthorised access. We use encryption, regularly review our systems, and apply technical and organisational safeguards. Although no system can be guaranteed 100% secure, we continuously work to maintain a high level of security.

Sharing your personal data

We never sell personal data. Data is only shared when it is necessary to provide the App or when required by law.

Your data may be shared with:
– Your partner – only if your accounts are linked and you actively choose to share data
– Our staff – only when needed to support or develop the App
– Technical service providers – for hosting, operations, or secure data storage
– Authorities – only if legally required

All service providers act as data processors and are contractually required to handle data securely and in compliance with GDPR.

Email and Transactional Messages

To send transactional emails from the App (such as confirmation emails and password resets), we use Mandrill, a service provided by Mailchimp. Mandrill acts as a data processor and only handles the information necessary to deliver the message.

Mandrill is certified according to industry security standards and complies with the EU–U.S. Data Privacy Framework. Emails sent via Mandrill are automatically deleted from their system after 90 days.

Your rights regarding personal information

You have the right to:
– request access to your personal data
– correct inaccurate data
– request deletion of your data
– restrict processing
– request data portability

You can exercise these rights by contacting us. You also have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY) if you believe your data has been handled incorrectly.

Data controller

Birds Relations AB
Organisation number: 559263-0973
is the data controller for the processing of personal data under this policy and complies with applicable data protection legislation, including the GDPR.

If you have received access to the App through your municipality, the municipality may in some cases act as the data controller. In those cases, we act as the data processor and a data processing agreement (DPA) is established between the parties.

To find out who is responsible for your specific data, you may contact us or your municipality.

Contact

If you have any questions about this policy, the processing of your information, or want to exercise your rights, you can always contact us via email at hello@birdsrelations.com

The privacy policy was last updated on 2025-12-15.